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  • Order numbers can be found in your confirmation email.

  • A confirmation email is sent as soon as your order ships.

  • Track your delivery progress using the Order and Return Tracker.


Returns and exchanges

  • Products can be returned for a refund or exchange within 30 days of purchase.

  • Shipping for returns is free for eligible countries.

  • You can exchange products for different sizes or colors of the same model.


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Our mission at On is to ignite the human spirit through movement. Inspired by athletes. Powered by Swiss engineering. Move with us, and Dream On.

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