General

What is an ERP? What exactly are you implementing?

ERP stands for Enterprise Resource Planning. At On, we’re implementing Microsoft Dynamics (AKA D365) to power the finance and operations of our business. We’ll still use other common tools such as Backstage (B2B), for order management, and Salesforce as our CRM. 

Why is On doing this now?  

A few weeks ago, we made the switch and implemented a new ERP system. Currently we are still in the ramp up phase, which means that there are a few challenges which we’re working through, but also that we’re well on our way to being better positioned for the future.

We appreciate your patience with us during this temporary transition phase and can’t thank you enough for your continued support and loyalty.

How will the ERP implementation impact Dealers?

The following changes were made:

Backstage changes

✓ All documents now downloadable

✓ Unique tracking links available (Instead of tracking number)

Document changes

✓ Net unit price and unit discount on order confirmation and invoice

✓ Improved design and readability with the matrix view on order confirmation and bill of delivery that is printed on the box

✓ EAN codes added on invoices

✓ We’re also sending out an email with order confirmation and invoice 

I am trying to submit my order in Backstage but the button doesn't work. What should I do?

You received an email from us providing a new username and password. Please ensure you follow these steps before logging in Backstage via the URL backstage.on-running.com, it could be the source of this error. Your username is now your email address. 

What can I do when I'm not able to find and check the status on warranty claims submitted by my store?

Your Backstage login allows you to follow up on the warranty claims you submitted only, if someone else from your team is also tackling this task please reach out to your team for an update on their submissions. 

Some products are missing in my order matrix on Backstage after you went live with the new system. What should I do?

It may happen that the product list displayed in your order matrix varies slightly after the transition to the new system. Please contact your sales representative to clarify your concerns and, if needed, help you place orders for the missing items.

Oceania-specific

Shipping charges

We just wanted to let you know of a small change we have made to our shipping charges. 

This has been a necessary change given our new ERP system integration. From November 1st, we will now apply a minimum order threshold based on $ value and not number of pairs ordered.

Please see below the charges and associated thresholds:

For Australia

Orders over $450 AUD = FREE shipping

Orders under this value will have a standard shipping charge of $20 AUD applied

For New Zealand

Orders over $600 NZD = FREE shipping

Orders under this value will have a standard shipping charge of $20 AUD applied

EU-specific

How will the ERP implementation impact me? (Dealer)

Document changes

✓ Tariff numbers  added on invoices

 Shipping

When we upgraded our internal systems to D365 we also needed to make some edits around how we charge for shipping and freight costs. On’s new logic to calculate shipping charges (where applicable) is based on a threshold of the total net charge of an order while in the past, we charged minimal quantity surcharge based on units. We’re happy to note that the overall amounts charged are still quite similar as they were prior to our system change. Here you can check the shipping charges applicable in your region.

Warranties and returns

Important note: Please note that we won’t process any incoming warranties or returns until the middle of August. Your requests will be saved and processed after this date. When you have identified a confirmed warranty claim yourself, feel free to replace the item from your existing On stock straight away. If you do so please place a comment in the warranty claim to let our Customer Service team know you already replaced the item.

Who should I contact if my question is not answered in this document? 

Please reach out to your Sales Representative to clarify questions or concerns that you may have regarding our transition.

NA-specific

How will the ERP implementation impact me? (Dealer)

Backstage changes

✗ No online payments. Available payment options are:

• Check via Lockbox

• Manual ACH

• Credit Card via On’s Finance Team: +1 (971) 888-5053

Document changes​

✓ Proper visibility to HST/QST/GST taxes for Canada

✓ Disconnecting payment terms from sales discounts

Shipping

When we upgraded our internal systems to D365 we also needed to make some edits around how we charge for shipping and freight costs. On’s new logic to calculate shipping charges (where applicable) is based on a percentage of the total net charge of an order while in the past, we invoiced freight charges per unit shipped.  We’re happy to note that the overall amounts charged are still quite similar as they were prior to our system change.

Return Authorizations (RAs)

Through the implementation of D365, we have also revisited our policy regarding the discounts that are reflected in credit memos. Going forward, pre-order discounts will be reflected in all credits as we’ve found that the vast majority of credits are driven by returns related to long lead time orders (pre-orders) so should therefore reflect the pre-order discount

Who should I contact if my question is not answered in this document? 

Please reach out to your Sales Representative to clarify questions or concerns that you may have regarding our transition.