Returns

What is your return policy?

How can I return my order?

How will I be provided a return shipping label?

Do you offer free return shipping?

How do I return an order that I paid for with Klarna?

How can I return a gift I received?

How can I return items purchased at an On store?

Can I return On products purchased from a retail partner?

How do I return my Cyclon™ product?

Can I return Last Season or Limited Edition products?

Can I edit my return request after it has been submitted?

Refunds

When will I receive my refund?

Exchanges

What is the process for exchanging an order?

Can I exchange my order for a different model?

Can I exchange an exchange?

Can I get a refund for an exchange?

Can I exchange Limited Edition or Last Season products?

Why is exchange not an option for my return?

Can I receive my exchange size before returning the original item?

Track my return

How can I track my return?