Shoe advice

How long will a pair of On shoes usually last?

What terrain and weather conditions can On Shoes be used in?

Can On running shoes be worn for walking?

How do I know which size I need?

What is the difference in sizing between men's and women's footwear?

Do you offer wide sizing?

Are On shoes slip resistant?

I live in Australia or New Zealand - are your shoe sizes on the website shown in US or UK sizes?

Ask an On Expert

Are On running shoes for me if I overpronate or oversupinate?

I need supportive shoes for overpronation, do On Shoes have enough support for me?

Are On Shoes suitable for any kind of gait?

Are On shoes suitable for runners of all shapes and sizes?

Can I use my orthopedic insoles in my On shoes?

What foot types are On Shoes for?

Do you have any suggestions to help someone combat issues with blisters?

Limited editions

Can I return Last Season or Limited Edition products?

Can I exchange Limited Edition or Last Season products?

Can I use promo codes on Limited Edition items?

Last season

What is the Last Season section of the website?

What if the Last Season item I want isn't available in my size?

Can I return Last Season or Limited Edition products?

Can I exchange Limited Edition or Last Season products?

Apparel

What materials are used in your apparel?

Is On apparel good for everyday use?

Washing instructions

How do I care for my On shoes?

How do I care for my Performance Apparel and accessories?

Laces and insoles

What is On's unique speed lacing system found in our Cloud 5 family shoes?

How can I get replacement laces?

Is it possible to use speed laces with my other On shoes?

What's the best way to lace my running shoes?

Will I receive an extra set of laces with my order of On shoes?

Is it possible to order new insoles if the ones that came with my shoes are now damaged?

Stock availability

What do I do if the item I want is out of stock in my size?

Manufacturing

Where are On shoes and apparel made?

What material does On use for all of its shoes?

How does On apparel stand out?

What materials are used in your Performance Apparel?

Product feedback

Where can I submit feedback about On products?

Warranty claims

How do I know if I have a warranty issue?

How can I submit a warranty claim?

How can I find out the status of a warranty claim I submitted?