Subscription Shutdown

What happened to the Cyclon™ subscription?

Why was the subscription program ended?

I’ve only just paid for another month. Can I get my money back?

I’ve paid subscription fees for years. Why can I keep the shoes now?

Managing Your Shoes -- Recycling and Replacements

I was eligible for a replacement. How do I get my final pair?

I wasn't eligible for a replacement yet. Do I lose out?

I have a shoe from the Cyclon™ Collection that I'd like to return for recycling. How can I do that now?

Why should I send them back?

Are these shoes still recyclable now that I own them?

What about the Cyclon-T? Will you still take that back?

Logistics and Technical Questions

I’m trying to recycle my shoe in my account and it’s sending me to a different website. Can I trust this website?

The new program isn’t available in my country, but the subscription was. How do I recycle?

I need my VAT invoice for past subscription payments. Where can I find that?

Vouchers and Value

I received a gift card. How can I use it?

Am I eligible for the trade-in reward even though I used to be a subscriber?