There’s absolutely no need to worry here: our online shop incorporates the very latest secure technology. And, to give you further peace of mind we’ve also adopted MasterCard SecureCode, which provides additional protection against unauthorized access to your credit card account. You’ll find further details about MasterCard SecureCode and how to take advantage of it here.

Don't worry: we use Secure Socket Layer (SSL) technology to make your online shopping with us as simple and safe as possible. SSL both encrypts and protects all the data you send us over the Internet. When SSL is activated, a padlock will be shown in the address line on your browser and/or the address will begin not with the usual "http" but with "https". So when you see this, you can sit back and shop with us knowing that all your transactions are totally safe and secure.

Generally, we recommend shopping all On gear from On.com or one of our retail partners. If you’re unsure where your order is coming from, please reach out to us so we can determine whether or not the order affiliates with On. Please note that if the order comes from a website not affiliated with On, we cannot assist, but instead recommend contacting the website you ordered from directly. On.com and On-running.com are our only legitimate URLs. We recommend looking out for websites that offer sales or clearance On products, as these may not be authentic. Our re-commerce platform is Onward.On-running.com and is a legitimate partner of On. Please reach out to the Happiness Delivery team via our Contact Us form if you have any questions or concerns.

You can rest assured that we will treat any data you provide us with as strictly confidential. Needless to say, we won't pass such data on to any third party. You’ll find full details of our privacy policy here.