Warranty claims

Please fill in our warranty form to make a claim. A claim can only be made for purchases from On directly or from an authorized retailer and requires proof of purchase.

In order to submit a warranty claim please log in to your account. If you don’t have an On account yet, sign up.

I didn't purchase directly from On

If you didn't purchase directly from On you can submit a warranty claim once you’ve created an account. With your account you’ll be able to track any future orders and access various member benefits.

Please take a moment to review your warranty claim. If everything looks good, you can submit your claim:

Warranty claim summary

Please fill out the warranty form with all the necessary details.

Warranty claims

Contact information

Order information

I didn't purchase directly from On

Product selection

Warranty information

Review claim

Warranty claim summary

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