Accessibility
Our Commitment to Accessibility
On ignites the human spirit through movement, recognizing that movement looks different for every body. We are committed to providing premium service to all of our customers and potential customers. Focusing on customers and valuing people are just two of our core values, as we strive to provide our products and services in a manner that ensures equal access, respect, dignity, and independence to all.
Our Mission and Action
We are dedicated to making On a leader in customer experience, and a critical part of that is accessibility. That’s why we’ve adopted the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.1 Level AA & EN 301 549 standards as a beacon for our web pages, applications, and PDFs. Below you’ll find just some of the measures we’ve incorporated to ensure that our customer journey is smooth for everyone:
Conduct regular accessibility testing of all products and services to continue to enhance our offerings for all customers.
Inject accessibility practices and testing throughout the solution delivery lifecycle with resources dedicated to accessibility remediation and improvements.
We support a variety of charitable organizations in the accessible movement space that promote running and freedom of movement for all through our Right To Run partnerships.
We are on a learning journey and this is just the beginning. We are working hard with our various internal teams to provide different offerings as we grow as a brand.
Need Assistance?
As a valued member of our On team, your needs are important to us. We put customer service at the heart of what we do. If the format of any material on this website interferes with your ability to access information, please let us know by contacting us.
We promise that we will invest our best efforts to provide compassionate and personal service, respond quickly and thoroughly, and make it easy to get your needs met.
